These Terms govern a business customer's use of the Dimenxion AI Employees service, operated by Invent Aura, a brand of Nextrillion Retail Private Limited ("we", "us", "our"). By using the service, the customer agrees to these Terms. Please read them together with our Privacy Policy.

1. Eligibility and authorised business use

The service is provided for legitimate business use by an authorised representative of the business. The customer confirms it has the authority to accept these Terms and to configure and operate the service for its business.

2. Customer ownership of Meta and WhatsApp accounts

Where a customer connects a WhatsApp Business Account, the customer remains the sole owner and controller of its Meta Business Portfolio, WhatsApp Business Account, and phone number. The service acts on the customer's behalf under the access the customer authorizes, and the customer may disconnect that access at any time.

3. Consent and lawful messaging

The customer is responsible for obtaining any consent required to message its end customers and for complying with all applicable laws and with the WhatsApp Business and Meta policies that apply to its messaging. The customer must not use the service to send unlawful, deceptive, or unsolicited messages.

4. Acceptable use

The customer agrees not to misuse the service, including by attempting to disrupt or compromise it, using it to harass or harm others, infringing others' rights, or using it in a way that violates law or the applicable platform policies.

5. AI-generated responses and their limits

The service uses AI to help understand messages and draft responses from the knowledge the customer approves. AI-generated content may be inaccurate or incomplete and is not professional advice. The customer is responsible for the messages sent from its account and for reviewing content where appropriate.

6. Human supervision

The service is designed to be supervised. It supports human review, human takeover, and approval controls, and it is not intended to operate entirely without human oversight. The customer is responsible for supervising its AI Employee and for the outcomes of conversations on its account.

7. Account security

The customer is responsible for keeping its login credentials secure, for the activity under its account, and for promptly notifying us of any suspected unauthorised use.

8. Fees and subscriptions

Access to the service may be offered on a subscription or other paid basis. The applicable fees, billing period, and any taxes are those communicated to the customer at the time of purchase. Fees may change on a going-forward basis with notice as required.

9. Service availability

We work to keep the service available and reliable, but it is provided on an "as available" basis and may be interrupted for maintenance, updates, or factors outside our control. We do not guarantee uninterrupted or error-free operation.

10. Suspension and termination

A customer may stop using the service at any time. We may suspend or terminate access where the customer materially breaches these Terms, where required by law or platform policy, or where necessary to protect the service or others. On termination, the customer's right to use the service ends; data handling follows our Privacy Policy and Data Deletion instructions.

11. Intellectual property

The service, including its software and branding, remains our property or that of our licensors. The customer retains ownership of its own content, knowledge, and data, and grants us the permissions needed to operate the service on its behalf.

12. Limitation of liability

To the extent permitted by law, the service is provided without warranties of any kind, and we are not liable for indirect, incidental, or consequential losses. Nothing in these Terms excludes liability that cannot lawfully be excluded.

13. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above, and continued use of the service after changes take effect means the customer accepts the updated Terms.